NEC Telephone 17600SUG05 User Manual

Voice Mail and Automated Attendant  
User’s Guide  
17600SUG05  
April 2001  
Printed in U.S.A. (2562)  
 
Table of Contents  
Introducing NVM-Series ..................................................1  
About NVM-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
About This Guide and the Cross Reference Chart . . . . .1  
About the Automated Attendant . . . . . . . . . . . . . . . . . .1  
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
About Fax Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
About Voice Mail Networking . . . . . . . . . . . . . . . . . . .2  
About the Voice Prompts . . . . . . . . . . . . . . . . . . . . . . .3  
Numbers to Remember . . . . . . . . . . . . . . . . . . . . . . . . .4  
Using Touch Tone and Rotary Dial Phones . . . . . . . . . .4  
Calling NVM-Series...........................................................5  
Calling the Automated Attendant . . . . . . . . . . . . . . . . .5  
Calling Your Subscriber Mailbox . . . . . . . . . . . . . . . . .6  
The NVM-Series Main Menu . . . . . . . . . . . . . . . . . . . .9  
Calling an Announcement Mailbox . . . . . . . . . . . . . . .10  
Calling a Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . .11  
Calling a Message Center Mailbox . . . . . . . . . . . . . . .13  
Calling a Future Delivery Mailbox . . . . . . . . . . . . . . .15  
Calling a Network Mailbox . . . . . . . . . . . . . . . . . . . . .16  
About Your Incoming Call Options ...............................17  
About Call Announcing . . . . . . . . . . . . . . . . . . . . . . .17  
About Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . .17  
About Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . .18  
About the Paging Message . . . . . . . . . . . . . . . . . . . . .18  
About Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20  
Caller ID and the Make Call Option . . . . . . . . . . . . . .20  
Caller ID Automatic Transfer . . . . . . . . . . . . . . . . . . .20  
About Auto Attendant Do Not Disturb . . . . . . . . . . . .21  
Exiting NVM-Series.........................................................22  
Exiting the Automated Attendant . . . . . . . . . . . . . . . . .22  
Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Getting Help and the Time/Date ...................................24  
Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . .24  
Getting the Time and Date . . . . . . . . . . . . . . . . . . . . .24  
Listening to Messages...................................................25  
How You Know You Have Messages . . . . . . . . . . . . .25  
Listening to Your Messages . . . . . . . . . . . . . . . . . . . .27  
First Time Logon Tutorial . . . . . . . . . . . . . . . . . . . . . .28  
Using the Listening Options . . . . . . . . . . . . . . . . . . . .28  
Retrieving Fax Messages . . . . . . . . . . . . . . . . . . . . . .36  
i
 
Table of Contents  
Recording and Checking Messages ..............................37  
Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . .37  
Recording a Future Delivery Message . . . . . . . . . . . . .41  
Using the Recording Options . . . . . . . . . . . . . . . . . . .43  
Recording Urgent Messages . . . . . . . . . . . . . . . . . . . .45  
Recording a Confidential Message . . . . . . . . . . . . . . .50  
Checking a Message You Sent . . . . . . . . . . . . . . . . . .46  
Requesting a Return Receipt . . . . . . . . . . . . . . . . . . . .47  
Recording a Mailbox Greeting and Name .....................48  
Recording a Mailbox Greeting and Auto  
Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . .48  
Recording a Mailbox Name . . . . . . . . . . . . . . . . . . . .49  
Using Mailbox Options..................................................50  
Changing Your Security Code . . . . . . . . . . . . . . . . . . .50  
About Message Notification . . . . . . . . . . . . . . . . . . . .50  
About Message Notification and Urgent Msgs . . . . . .52  
Using Message Notification . . . . . . . . . . . . . . . . . . . .52  
Using Auto Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54  
Using Auto Forward . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Using Auto Time-Stamp . . . . . . . . . . . . . . . . . . . . . . .56  
Using the Call Waiting Option . . . . . . . . . . . . . . . . . .57  
Using the Call Announcing Option . . . . . . . . . . . . . . .58  
Sending Calls to a Mailbox............................................60  
Forwarding Your Calls to Your Mailbox . . . . . . . . . . .60  
Transferring a Call to a Mailbox . . . . . . . . . . . . . . . . .64  
Recording a Conversation . . . . . . . . . . . . . . . . . . . . . .66  
Personal Answering Machine . . . . . . . . . . . . . . . . . . .67  
Notes on Other Integrations ........................................69  
About NVM-2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . .69  
Calling a Mailbox (From an Extension) . . . . . . . . . . .69  
Call Forwarding to a Mailbox . . . . . . . . . . . . . . . . . . .70  
Transfer to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . .70  
Using Alliance ...............................................................71  
About Alliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Calling a Subscriber, Guest or Message Center Mailbox .71  
How You Know You Have Messages . . . . . . . . . . . . . . . .71  
Forwarding Your Calls to Your Mailbox . . . . . . . . . . . . . .71  
Transferring a Call to a Mailbox . . . . . . . . . . . . . . . . . . . .71  
Cross Reference Charts.......................................................72  
ii  
 
Introducing NVM-Series  
About NVM-Series  
NVM-Series connects to your telephone system and provides an  
Automated Attendant plus Voice Mail. NVM-Series includes the fol-  
lowing products: NVM-2e, VANGARD Mail and NVM-2000.  
About This Guide and the Cross Reference Chart  
This guide describes the NVM-Series features and how they integrate  
with the i-Series, DS1000/2000, Portrait 308/824 and ONYX/DS01  
telephone systems. Some of the features in this guide are not applica-  
ble to all NVM-Series models and to all telephone systems. Refer to  
the Feature Cross Reference Chart at the back of this guide. This chart  
cross-references the features in this guide to their applicable  
NVM-Series models and telephone systems. Features are shown as  
available (Y), unavailable (N) or available only in certain NVM-Series  
software revisions. For example, 3.0 means the feature is available in  
software revisions 3.0 and higher.  
About the Automated Attendant  
The Automated Attendant answers your company's incoming calls, then  
plays a recorded "greeting," usually in the form of a Welcome Message  
and Instruction Menu. For example, an outside caller may hear:  
Thank you for calling ABC company. If you are calling from a  
Touch Tone phone, please dial the extension number you wish to  
reach or dial 0 for assistance. If you are calling from a rotary  
dial phone, please stay on the line for assistance.  
The caller simply dials a code to route their own call. Or, the caller  
waits for assistance from the company operator.  
About Voice Mail  
The Voice Mail system lets outside callers leave recorded messages  
for you. This is very handy when you are out of the office. And, it  
lets you leave recorded messages for your co-workers. The messages  
get stored in each person's voice mailbox. To listen to your messages  
or use other NVM-Series Voice Mail features, you call your mailbox  
(see page 6).  
1
 
Introducing NVM-Series  
About Fax Mail  
The FAX Mail Option lets callers send a FAX message to your mail-  
box. NVM-Series stores the faxed document as if it were a message,  
hence the name FAX Message. What’s nice about FAX Mail is that  
FAX Messages stay private until you are ready to get a printout of  
them. To learn how callers can send you FAX Messages and how you  
can retrieve them, turn to page 36.  
About Voice Mail Networking  
If your NVM-Series system is equipped with the Voice Mail  
Networking Option, you will be able to exchange messages with any  
other Voice Mail system that allows AMIS Networking. This means  
that you can call your NVM-Series mailbox and record a message for  
someone who is using another AMIS-compatible Voice Mail System.  
NVM-Series collects all the recorded "network messages" and sends  
them to the other Voice Mail systems at the pre-programmed time (s).  
In addition, you can receive messages from other Voice Mail systems.  
NVM-Series provides two types of Network Mailboxes for recording  
messages:  
Remote Network Mailbox  
This mailbox is associated with a particular Voice Mail system, per-  
haps the Voice Mail system that is installed at your corporate offices.  
To have NVM-Series send your message to someone at the corporate  
offices, you would enter the Remote Network Mailbox number, then  
the recipient's mailbox number (called the "destination mailbox").  
Alias Network Mailbox  
This mailbox is for a particular person at one of the other Voice Mail  
systems, perhaps a customer or client you call several times a day. To  
have NVM-Series send your message to this person, you enter their  
Alias Mailbox number. That's it. Just as easy as sending a message to  
someone in your own company.  
2
 
Introducing NVM-Series  
And while you are listening to a network message from another Voice  
Mail system, you can:  
Record a reply. NVM-Series will deliver your reply to the message  
sender at the programmed delivery time.  
Make an immediate call to the message sender. No need to exit your  
mailbox and make the call.  
Forward the message to another mailbox.  
To find detailed instructions for recording and listening to network  
messages, simply look for the recording and listening topics in the  
Table of Contents. All the instructions in this guide apply to network  
messages as well as non-network message with a few exceptions,  
which are noted.  
About the Voice Prompts  
The voice prompts are step-by-step recorded instructions that tell you  
what codes to press on a Touch Tone phone to access the NVM-Series  
features. In this guide, voice prompts will look like this: To listen to  
your messages, press L. To record and send a message, press RS.  
You'll notice that the codes are easy to remember because they match  
some letter (s) in the feature name. And, you do not have to listen to  
the entire voice prompt before dialing a code.  
If you forget what to press or you press a code and hear, That is an invalid  
entry, you should just wait a few seconds without pressing anything.  
NVM-Series will repeat your choices or will play the voice prompt: For a  
help message, press zero. Pressing zero gives you a recorded help message.  
When you become familiar with the NVM-Series system, you can turn  
off some of the voice prompts, if you wish, and dial zero for recorded  
help if you need it. For more information, see Auto Help on page 54.  
Your NVM-Series can play voice prompts in different languages. In  
addition, Automated Attendant callers may be able to dial a code to  
switch to the language of their choice. Ask your System Administrator  
for more on this feature.  
3
 
Introducing NVM-Series  
Numbers to Remember  
Your System Administrator can give you these numbers.  
NVM-Series outside telephone number ________________________  
NVM-Series master extension number__________________________  
NVM-Series Voice Mail Key (if any) __________________________  
Remote Mailbox Log-On Code (by default, it is #) ________________  
Your mailbox number and security code ________________________  
NVM-Series Remote Network Mailboxes ______________________  
Remote Destination Mailboxes________________________________  
NVM-Series Alias Network Mailboxes ________________________  
Note: Your mailbox number is usually the same as your extension number.  
Using Touch Tone and Rotary Dial Phones  
To fully use the Automated Attendant and Voice Mail features from  
outside the company, you must call NVM-Series using a Touch Tone  
phone. If you call NVM-Series using a rotary dial phone, you must  
wait on the line when the Automated Attendant answers. After a short  
wait, NVM-Series may connect you to a company operator or give  
you an opportunity to leave a message; it depends on how the system  
is programmed.  
4
 
Calling NVM-Series  
Calling the Automated Attendant  
To call the 1. Dial NVM-Series outside phone number.  
Automated  
Attendant from out-  
side the company  
The Automated Attendant answers.  
2. Follow the dialing instructions.  
If the phone system you call has  
External Extensions, your call may actu-  
ally go to another telephone number.  
To call your direct This works only if all your calls are for-  
line and reach the warded to your mailbox (see page 60). In  
Automated addition, your mailbox must be pro-  
Attendant grammed with a Next Call Routing  
Mailbox. (See your System Administrator.)  
1. Call your line, wait for your greeting.  
2. Dial during the greeting (and before  
the beep).  
To return to the If you hear: For other options, press 2,  
Automated  
Attendant after you  
call an extension  
through the  
press 2 to return to the Automated  
Attendant immediately.  
OR  
If you hear: For other options, press 3,  
press 3 to return to the Automated  
Attendant immediately.  
OR  
Follow the instructions for leaving a mes-  
sage. When done recording, press # to  
return to the Automated Attendant.  
OR  
Automated  
Attendant and can't  
get through (for  
example, when the  
extension is busy)  
When you hear the beep for recording, do  
not record a message and press # to return  
to the Automated Attendant.  
OR  
If you hear anything else, simply follow  
the recorded instructions for returning to  
the Automated Attendant.  
5
 
Calling NVM-Series  
Calling the Automated Attendant (cont'd)  
To return to the (See Exiting a Mailbox on page 22.)  
Automated Attendant  
after exiting a mailbox  
To return to the (See page 37.)  
Automated Attendant  
after you leave a  
"quick message"  
To exit the 1. Hang up.  
Automated  
Attendant  
Calling Your Subscriber Mailbox  
Calling your Subscriber mailbox gives you access to the NVM-  
Series Main Menu. The Main Menu lets you listen to your messages  
and use other Voice Mail (VM) features. When you call your mail-  
box, NVM-Series does the following:  
Plays the Broadcast Message (if your System Administrator recorded one).  
Tells you how many messages you have.  
Plays a "mini" Main Menu of features, then: Ready. Or, it just  
plays, Ready if the mini menu is off (see page 54).  
In addition, if your mailbox is almost full or full, NVM-Series lets you  
know and asks you to erase some messages.  
As soon as NVM-Series says something, you can press the code (s)  
for the feature you want to use. You do not have to wait for: Ready.  
For the full Main Menu, see page 9.  
6
 
Calling NVM-Series  
Calling Your Subscriber Mailbox (cont'd)  
If the Message key or lamp is flashing, this  
means you have messages (see also page 25).  
1. i-Series: Press only VM key; or,  
CALL key, dial 8. On SLT, lift  
handset, dial 8.  
To call your mailbox  
from your extension  
DS1000/2000: Press ICM, MW. On  
SLT, lift handset, dial 8.  
ONYX/DS01: Press Message key. On  
SLT, lift handset, dial 6.  
Portrait 308/824: Press SPK, ICM,  
dial Voice Mail master number. (If you  
have new messages, you can instead  
press SPK, ICM, dial [or press  
Mailbox Logon key]).  
2. Dial your security code (if required).  
To call your mailbox 1. Get intercom dial tone and dial Voice  
from a co-worker’s  
extension  
Mail master extension.  
You hear: Please enter your mailbox  
number.  
2. Dial your mailbox number.  
If your mailbox has a security code, you  
hear: Please enter your security code.  
3. Dial your security code (if required).  
Or, if you’re sure your co-worker’s mailbox  
has a security code:  
1. Lift the handset and press the key(s) that  
provide access to the extension’s mailbox.  
You hear: Please enter your security code.  
2. Dial .  
You hear: Please enter your mailbox  
number.  
3. Dial your mailbox number, then your  
security code (if requested).  
7
 
Calling NVM-Series  
Calling Your Subscriber Mailbox (cont'd)  
To call your mailbox 1. Dial NVM-Series phone number.  
from outside the  
company through  
the Automated  
Attendant  
2. Wait for company greeting.  
3. Press # during the greeting.  
You hear: Please enter your mailbox  
number. If you do not hear this, you  
may have to press something other than  
#. Ask your System Administrator for the  
LOGON code in the Dial Action Table.  
4. Dial your mailbox number.  
If your mailbox has a security code,  
you hear: Please enter your security  
code.  
5. Dial your security code (if required).  
To call your mailbox 1. Forward all calls to your mailbox (see  
from outside your  
company on your  
direct line  
page 60).  
2. Call line, wait for your greeting.  
3. Dial # before beep.  
4. Dial your security code (if required).  
To “back up” if you Use these steps if you follow one of the  
inadvertently call a procedures above and dial a co-worker’s  
co-worker’s mailbox mailbox by mistake.  
1. When you hear:  
Please enter your security code, dial .  
2. Enter your mailbox number.  
8
 
Calling NVM-Series  
The NVM-Series Main Menu  
The NVM-Series Main Menu of features is shown below. To gain  
access to this menu, you must call your mailbox (page 6). The menu  
below also shows you where to go in this guide for more information.  
Listen to Messages ...........................................................................25  
Record and Send a Message.............................................................37  
Check on a Message You Sent .........................................................46  
Record Mailbox Greeting.................................................................48  
Record Mailbox Name .....................................................................49  
Record and Send a Future Delivery Message..................................41  
Record a Paging Message ................................................................18  
Mailbox Options...............................................................................50  
Security Code...................................................................................50  
Message Notification .......................................................................50  
Auto Help.........................................................................................54  
Auto Forward...................................................................................55  
Auto Time-Stamp.............................................................................56  
Call Waiting .....................................................................................57  
Call Announcing ..............................................................................58  
Hear Time and Date .........................................................................24  
System Administrator Options  
(Only from Sys Admin Mailbox)  
Select List of New Messages ...........................................................35  
Select List of Saved Messages.........................................................35  
Select List of Held Messages...........................................................35  
Select List of All Messages..............................................................35  
Exit Mailbox.....................................................................................22  
9
 
Calling NVM-Series  
Calling an Announcement Mailbox  
An Announcement Mailbox is a mailbox that simply plays recorded  
information. Typical Announcement Messages include: monthly sales  
figures, a weekly business schedule, daily interest rates, insurance  
claim information, movie schedule, etc. You can call an  
Announcement Mailbox from outside the company and listen to the  
Announcement Message.  
To call an 1. Dial NVM-Series phone number.  
Announcement  
Mailbox from outside  
the company  
2. Wait for company greeting.  
3. Press # during the greeting, then dial  
Announcement Mailbox number.  
OR  
Listen to the dialing instructions and dial  
the code for the Announcement.  
4. Dial Announcement Mailbox security  
code (if required).  
See your System Administrator for the  
code. The announcement may play  
more than once. After it plays, NVM-  
Series is programmed to hang up or  
send you back to the Automated  
Attendant. Dial NVM-Series outside  
phone number.  
Note: In step 3, you may have to press something other than #. It  
depends on how your system is programmed. Ask your System  
Administrator for the LOGON code in the Dial Action Table.  
10  
 
Calling NVM-Series  
Calling a Guest Mailbox  
A Guest Mailbox is a mailbox that your System Administrator can  
reserve for an outside party you know, perhaps a vendor you frequent-  
ly do business with. You can record messages for the Guest Mailbox,  
and the Guest can retrieve them through the Automated Attendant or  
through an extension inside your company.  
Your System Administrator can program a Guest Mailbox in one of  
two ways: with access to all features in this guide or with access to all  
features except: record and send a message (page 37) and forward a  
message (page 29).  
You may wish to give the instructions below to your Guest and  
explain to them what they will hear when they call their mailbox (see  
page 6).  
To call their Guest 1. Dial NVM-Series phone number.  
Mailbox through  
the Automated  
Attendant, a person  
must  
2. Wait for company greeting.  
3. Press # during the greeting.  
NVM-Series says: Please enter your  
mailbox number. If you do not hear  
this, you may have to press something  
other than #. Ask your System  
Administrator for the LOGON code in  
the Dial Action Table.  
4. Dial Guest Mailbox number.  
If the mailbox has a security code,  
NVM-Series says: Please enter your  
security code.  
5. Dial security code (if required).  
11  
 
Calling NVM-Series  
Calling a Guest Mailbox (cont'd)  
To call their Guest If the Message key or lamp is flashing, this  
Mailbox from their means there are messages in the mailbox.  
special Guest exten-  
sion (if there is one),  
a person must  
(See also page 25.)  
1. i-Series: Press only VM key; or,  
CALL key, dial 8. On SLT, lift  
handset, dial 8.  
DS1000/2000: Press ICM, MW. On  
SLT, lift handset, dial 8.  
ONYX/DS01: Press Message key. On  
SLT, lift handset, dial 6.  
Portrait 308/824: Press SPK, dial ●  
(or press One Touch key).  
If your mailbox has a security code, you  
hear: Please enter your security code.  
3. Dial your security code (if required).  
To call their Guest 1. Get intercom dial tone, dial Voice Mail  
Mailbox from any  
extension inside your  
company, a person  
must  
master extension.  
You hear: Please enter your mailbox  
number.  
2. Dial Guest Mailbox number.  
If the mailbox has a security code, you  
hear: Please enter your security code.  
3. Dial your security code (if required).  
12  
 
Calling NVM-Series  
Calling a Message Center Mailbox  
Your System Administrator usually sets up a Message Center Mailbox  
for callers who dial the Automated Attendant from a rotary dial phone.  
A Message Center Mailbox is a "catch-all" type of mailbox that lets  
rotary dial callers leave a message without dialing any codes. At some  
point in the day, someone in your company must call the Message  
Center Mailbox to listen to the messages and forward them to the  
appropriate mailboxes (see Listening to Messages and Using the  
Listening Options).  
There are five features in this guide not available (or not applicable) to  
a Message Center Mailbox: record and send a message (by pressing  
RS), record a reply (by pressing RE), record a Mailbox Greeting (by  
pressing G), record a Future Delivery Message (by pressing FD) and  
forwarding calls to your mailbox.  
For a description of what NVM-Series plays when you call a Message  
Center Mailbox, see page 6. (NVM-Series plays the same prompts that  
it plays for a Subscriber Mailbox.)  
To call a Message If the Message key or lamp is flashing, this  
Center Mailbox from means there are messages in the mailbox  
its corresponding (See How You Know You Have Messages on  
extension (if there is page 25.)  
one)  
1. Lift handset.  
2. i-Series: Press only VM key; or, CALL  
key, dial 8. On SLT, dial 8.  
DS1000/2000: Press ICM, MW. On  
SLT, lift handset, dial 8.  
ONYX/DS01: Press Message key. On  
SLT, dial 6.  
Portrait 308/824: Press SPK, dial ●  
(or press One Touch key).  
4. Dial your security code (if required).  
13  
 
Calling NVM-Series  
Calling a Message Center Mailbox (cont'd)  
To call a Message 1. Get intercom dial tone, dial Voice Mail  
Center Mailbox from  
any extension  
master extension.  
You hear: Please enter your mailbox  
number.  
2. Dial Message Center Mailbox number.  
If the mailbox has a security code, you  
hear: Please enter your security code.  
3. Dial your security code (if required).  
To call a Message 1. Dial NVM-Series phone number.  
Center Mailbox from  
outside the company  
2. Wait for company greeting.  
3. Press # during the greeting.  
You hear: Please enter your  
mailbox number. If you do  
not hear this, you may have to  
press something other than #.  
Ask your System Administrator  
for the LOGON code in the Dial  
Action Table.  
4. Dial Message Center Mailbox number.  
If the mailbox has a security code, you  
hear: Please enter your security code.  
5. Dial security code (if required).  
14  
 
Calling NVM-Series  
Calling a Future Delivery Mailbox  
A Future Delivery Mailbox stores Future Delivery Messages. NVM-Series  
sends a Future Delivery Message to other mailboxes on the programmed  
delivery date and time. (See also Recording a Future Delivery Message.)  
If necessary, you can call the Future Delivery Mailbox to listen to and  
erase a Future Delivery Message before NVM-Series sends it. You can  
also access all the other listening options except: record a reply (by press-  
ing RE), have the message forwarded (by pressing MF), and make an  
intercom call to the message sender (by pressing MC). Besides listening  
to the Future Delivery Message, the only other feature you can access  
after calling a Future Delivery Mailbox is "Getting the Time and Date."  
To call a Future 1. Get intercom dial tone, dial VM master ext.  
Delivery Mailbox from  
an extension  
You hear: Please enter your mailbox  
number.  
2. Dial Future Delivery Mailbox.  
If your mailbox has a security code,  
you hear: Please enter your security  
code.  
3. Dial security code (if required).  
To call a Future 1. Dial NVM-Series phone number.  
Delivery Mailbox from  
outside the company  
2. Wait for company greeting, press log-on  
code (by default it's #).  
You hear: Please enter your mailbox  
number.  
3. Dial Future Delivery Mailbox.  
If the mailbox has a security code, you  
hear: Please enter your security code.  
4. Dial security code (if required).  
15  
 
Calling NVM-Series  
Calling a Network Mailbox  
If necessary, a person can call (i.e., log onto) an Alias or Remote  
Network Mailbox and listen to the stored messages before NVM-  
Series sends them to the other Voice Mail System (s). NVM-Series  
lets the person use the listening options and all the other features  
explained in the User's Guide except:  
Record and Send a Message (RS)  
Record a Paging Message (PG)  
Message Notification (OP N)  
Call Waiting (OP CW), Call Announcing (OP CA)  
Call Queuing  
If anyone is going to log onto a Network Mailbox, it will probably be  
the remote Alias Mailbox user. Perhaps the person is visiting your  
company and wants to check their messages without calling their own  
mailbox at their company.  
To call a Network 1. Get intercom dial tone, dial VM master ext.  
Mailbox from an  
extension  
You hear: Please enter your  
mailbox number.  
2. Dial Network Mailbox Number.  
If your mailbox has a security code,  
you hear: Please enter your security  
code.  
3. Dial security code (if required).  
To call a Network 1. Dial NVM-Series phone number.  
Mailbox from outside  
the company  
2. Wait for company greeting, press log-on  
code (by default it's #).  
You hear: Please enter your  
mailbox number.  
3. Dial Network Mailbox number.  
If the mailbox has a security code, you  
hear: Please enter your security code.  
4. Dial security code (if required).  
16  
 
About Your Incoming Call Options  
NVM-Series can handle your incoming callers in a variety of ways.  
About Call Announcing  
With Call Announcing, the Automated Attendant can let you know who  
is calling. For more information, see Using the Call Announcing Option  
on page 58.  
About Call Queuing  
With Call Queuing, NVM-Series lets your Automated Attendant callers  
queue ("wait in line") for your extension when you are busy on a call.  
It works like this:  
When you are busy on a call, NVM-Series says this to an incoming caller:  
Extension X X X (or your recorded name) is busy. To leave a  
message, press 1. To wait for the extension to become available,  
press 2. For other options, press 3.  
If the caller presses 2, NVM-Series queues the caller.  
When you hang up your call, NVM-Series puts the first waiting  
call through.  
Callers choosing to abandon the wait have these options: they can  
leave you a message, return to the Automated Attendant, or hang up.  
If you would like your Automated Attendant callers to have this  
queuing option, see your System Administrator.  
Notes: (1) NVM-Series will not queue callers if the required number of  
idle Voice Mail ports is not available. NVM-Series activates  
Call Waiting instead, if Call Waiting is on (see also page 57).  
(2) NVM-Series will not activate Call Queuing if your Mailbox  
Greeting or Paging Message is on.  
(3) Call Queuing does not apply to callers who dial your direct  
line while it is forwarded to your mailbox.  
17  
 
About Your Incoming Call Options  
About Call Waiting  
With Call Waiting, NVM-Series lets Automated Attendant callers send  
a signal (beeps) to your extension while you are busy on a call. For  
more information, see Using the Call Waiting Option.  
About the Paging Message  
If you record a Paging Message, NVM-Series uses it to page you  
when a caller tries to reach you. NVM-Series first parks the caller at  
your extension, then plays your Paging Message over a page zone in  
your phone system. You can pick up the parked call from any exten-  
sion by dialing the Personal Park Orbit code for your extension (which  
is usually: , then your extension number). A Paging Message is very  
useful if you are frequently away from your desk.  
NVM-Series will park and page for two types of callers: Automated  
Attendant callers and callers who dial your direct line while it is for-  
warded to your mailbox using code 1. Code 1 forwards unanswered  
ringing calls (see Forwarding Calls to Your Mailbox).  
NVM-Series handles callers one way if your Paging Message is on  
and another way if it is off. More specifically:  
If your Paging Message is on, Automated Attendant calls will not  
ring your phone. NVM-Series immediately parks the caller at your  
extension and pages you. (This does not apply to direct line callers.  
Only the "off" option applies.)  
If your Paging Message is off, an Automated Attendant call or a  
direct line call rings your extension as usual. If you do not answer  
after a certain number of rings, NVM-Series gives the caller the  
paging option. The caller hears:  
To leave a message, press 1. To have the person paged, press 2.  
For other options press 3.  
The caller can press 1 to leave a message, 2 to park and page, or 3  
to reroute their call. Automated Attendant callers who press 3 return  
to the Automated Attendant. Direct line callers who press 3 can be  
rerouted whichever way you choose. It depends on how you Next  
Call Routing Mailbox is programmed. (See the System Administrator.)  
18  
 
About Your Incoming Call Options  
About the Paging Message (cont'd)  
The Paging Message itself is simply a message you record to page  
yourself. For example, John Smith should record a Paging Message  
something like this:  
John Smith. You have a call parked at your extension.  
NVM-Series is initially set up to page the All Call Page Zone. To have  
NVM-Series page a different zone, see your System Administrator.  
Notes: (1) If Auto Attendant Do Not Disturb is on, NVM-Series will not  
page you. For information on Auto Attendant Do Not Disturb,  
see Recording a Mailbox Greeting.  
(2) If you do not want NVM-Series to page you, be sure to erase  
your Paging Message.  
To work with a 1. Call your mailbox (see page 6).  
PaGing message  
2. Press PG (74).  
3. Follow the voice prompts.  
To hear the Recording Options while  
recording, press zero.  
19  
 
About Your Incoming Call Options  
About Caller ID  
Caller ID identifies the telephone number of an incoming caller. This  
enhances NVM-Series operation in a couple of ways (see below).  
Caller ID and the Make Call Option  
If an outside caller tries your extension and gets your Mailbox  
Greeting, NVM-Series can ask the caller to identify (that is, enter)  
their telephone number right after the greeting plays. (The caller  
also has the option of not entering the number.)  
Then, the caller can leave a message. If they enter their number, you  
will be able to press MC (Make Call) during their message to make  
a return call to them without exiting your mailbox.  
In order for this feature to work, your Mailbox Greeting must be  
recorded (see Recording a Mailbox Greeting in this guide) and your  
mailbox must be programmed for the “Ask Caller’s Number” option  
(see your System Administrator).  
Caller ID Automatic Transfer  
If your NVM-Series system has the Caller ID Automatic Transfer fea-  
ture, NVM-Series can automatically transfer certain incoming calls to  
your extension without sending them through the Automated  
Attendant. That is, the caller will not have to listen to the Automated  
Attendant Welcome Message and Instruction Menu nor will the caller  
have to dial anything. The call will simply go to your extension.  
This is handy if you get many calls from a particular customer or client.  
You simply ask the System Administrator to enter their telephone  
number into the NVM-Series system. Then, anytime NVM-Series  
receives a call from that number, NVM-Series will automatically  
transfer that call to your extension. Caller ID Automatic Transfer  
requires that the connected telephone system have Caller ID installed.  
20  
 
About Your Incoming Call Options  
About Auto Attendant Do Not Disturb  
Auto Attendant Do Not Disturb prevents Auto Attendant calls from  
ringing your phone. Callers immediately hear your Mailbox Greeting  
and can leave a message. For details, see Recording a Mailbox  
Greeting & Auto Attendant Do Not Disturb on page 48.  
21  
 
Exiting NVM-Series  
Exiting the Automated Attendant  
To exit the Hang up.  
Automated  
Attendant  
Exiting a Mailbox  
After you call a mailbox to listen to its messages and/or use other  
NVM-Series features, you exit the mailbox as described below. These  
instructions apply to Subscriber, Guest, Message Center, and Future  
Delivery Mailboxes. To exit an Announcement Mailbox, see Calling  
an Announcement Mailbox.  
To eXit a mailbox Press XX (99) or hang up.  
To eXit a mailbox, Press X # (9 #).  
then return to it  
22  
 
Exiting NVM-Series  
Exiting a Mailbox (cont'd)  
To eXit a mailbox and You cannot return to the Automated  
return to the Attendant after you dial 9 to exit a Future  
Automated Delivery Mailbox from an inside extension.  
Attendant  
1. Press X (9).  
Listen for: To go to the Automated  
Attendant, press the star key (if you do  
not hear it, you cannot call the  
Automated Attendant). You will not hear  
it if you exit a Subscriber or Message  
Center Mailbox from an inside extension  
and that mailbox is not programmed  
with a Next Call Routing Mailbox (see  
your System Administrator).  
2. Press .  
If exiting from outside the company,  
this step calls the Automated Attendant  
(Instruction Menu) that originally han-  
dled your call.  
If exiting a Message Center or  
Subscriber Mailbox from an inside exten-  
sion, this step calls the Automated  
Attendant (Welcome Message and  
Instruction Menu) that is set up for the  
Subscriber's or Message Center's Next  
Call Routing Mailbox. (This may be dif-  
ferent than the Automated Attendant that  
answers your company's incoming calls.)  
23  
 
Getting Help and the Time/Date  
Getting Recorded Help  
If you forget what codes to press or you press a code and NVM-  
Series says:  
That is an invalid entry:  
Wait a few seconds without dialing anything. NVM-Series will  
repeat your choices or play the prompt:  
For a help message, press zero.  
At this point you can press zero to hear your options.  
Press zero right away to get a recorded help message (if you are in  
your mailbox).  
Getting the Time and Date  
After you call you mailbox, you can get the time and date.  
To get the TIme and 1. Call your mailbox (see page 6).  
date  
2. Press TI (84).  
24  
 
Listening to Messages  
How You Know You Have Messages  
NVM-Series lets you know you have messages as follows:  
It flashes the Message key/lamp at your phone. The Message  
key/lamp flashes as long as there are new messages in your mailbox  
(that is, messages that you have not started to listen to).  
You may also hear the synthesized announcement over your phone’s  
speaker:  
You have a message.  
In addition, display phones can show you the total number of mes-  
sages in your mailbox.  
The Message key or lamp goes out when you do the following:  
Call your mailbox from your extension, even if you do not listen to  
your new messages (the lamp does not go out until you hang up). If  
you exit your mailbox and there are still messages not listened to,  
NVM-Series lights the key/lamp again.  
Call your mailbox from outside the company or from another exten-  
sion and listen to all your new messages.  
If you receive new messages while in your mailbox, NVM-Series says:  
You have received new messages.  
NVM-Series plays this voice prompt if you dial 9 to exit your mail-  
box or if you return to the Main Menu of features before exiting.  
This way, you can listen to the new message before exiting. If you  
do not listen to them, NVM-Series will light the Message key/lamp  
after you exit to let you know there is a new message.  
If you wish, you can also have NVM-Series call you when you  
receive messages (see Message Notification on page 52).  
25  
 
Listening to Messages  
How You Know You Have Messages (cont'd)  
To display how many From your i-Series keyset:  
messages you have  
1. Do not lift handset.  
2. Press CHECK.  
3. Dial 0.  
There are 3 message displays:  
VOICE MESSAGES  
(For messages in your mailbox)  
VAU GENERAL MESSAGE  
(For a General Message [recorded])  
CHECK MESSAGE  
(For Messages Waiting)  
4. To see what type of messages you have,  
press VOL UP/DOWN.  
5. To respond to the displayed message,  
press CALL.  
6. To clear the display, press CLEAR.  
From your DS1000/2000 keyset:  
When you receive new messages, your  
Interactive Soft Keys show the total number  
of messages in your mailbox. For example,  
if you have one new message and one saved  
message in your mailbox, you see:  
Display keyset: VM02  
Super Display keyset: V-MAIL 02  
From your ONYX/DS01 keyset:  
1. Do not lift handset.  
2. Press flashing Message key.  
You see the message count, then the  
time/date reappears.  
26  
 
Listening to Messages  
Listening to Your Messages  
You can listen to your messages after you call your mailbox. If you  
listen to a message all the way through, NVM-Series will erase or  
save it, depending on programming. To override the automatic  
erase/save, press SA to save or E to erase the message. If you listen to  
only part of a message, NVM-Series leaves it in your mailbox. This  
type of message is classified as a "Held" message.  
NVM-Series assigns a pre-programmed listen mode to your mailbox.  
A listen mode determines the type of messages that play when you  
press L to listen. There are four listen modes: New messages, Saved  
messages, Held messages, or All messages. By default, NVM-Series  
will play all of your messages when you press L to listen. To change  
the pre-programmed listen mode, see your System Administrator.  
You can, however, override the pre-programmed listen mode, on a per  
call basis, right after you call your mailbox or while your messages  
are playing. NVM-Series reverts back to using the pre-programmed  
listen mode after you hang up. For details on what to press to override  
the listen mode, see Using the Listening Options on page 28.  
If your NVM-Series system has the Voice Mail Networking Option  
and a network message was returned to you for X or Y reason,  
NVM-Series will play the following voice prompt before it plays the  
returned message:  
The following network message was returned to you because _____.  
To see the list of reasons why a network message can be returned, see  
page 41. To find out when it was returned and the system that could  
not accept it, press TI during or after the message.  
27  
 
Listening to Messages  
Listening to Your Messages (cont'd)  
To Listen to your 1. Call your mailbox (see page 6).  
Messages  
2. Press L (5). The first or last message  
plays (depending on programming).  
When it's done, you hear: The message  
will be erased when you exit your mail-  
box. or The message has been saved.  
Then you hear a mini menu of options. To  
turn it on/off, see Auto Help on page 54.  
3. Press L to listen to the next one.  
If it's the last message, NVM-Series  
says: Going to the first message, then  
plays it. If you were listening in reverse  
order, NVM-Series says: Going to the  
last message, then plays it.  
First Time Logon Tutorial  
When you call (log onto) your mailbox for the first time, NVM-Series  
may play a recorded Announcement and Tutorial to guide you in the  
basics for using your mailbox. The Announcement Message may be  
something like this:  
Welcome to Your New NVM-Series Mailbox.  
The Tutorial tells you how to record a Mailbox Greeting/Name and assign a  
Mailbox Security Code. The Announcement Message and Tutorial will play  
this one time only. They will not play during any subsequent log-ons. If you  
need instructions later for recording a Mailbox Greeting, Name and/or set-  
ting a Security Code, turn to Recording a Mailbox Greeting/Name (on page  
48) and Using Mailbox Options (on page 50), respectively.  
Using the Listening Options  
You can use the following options while listening to a message in a  
Subscriber, Message Center, Guest or Future Delivery Mailbox. You  
can activate an option while the message is playing or right after it  
finishes playing. To hear these options while listening to a message,  
press zero. (See also Listening to Your Messages on page 27.)  
28  
 
Listening to Messages  
Using the Listening Options (cont'd)  
Some of listening options are not available to Message Center, Guest  
and Future Delivery Mailboxes. For more information, see Calling a  
Message Center Mailbox, Calling a Guest Mailbox and Calling a  
Future Delivery Mailbox.  
To record a REply to NVM-Series sends your reply to the mail-  
a message box that sent the message (including mail-  
boxes at remote network locations).  
1. Press RE (73).  
2. Follow the voice prompts.  
When the process is complete, you will  
hear: The reply has been sent.  
If NVM-Series has enhanced Reply and  
does not know the message sender's  
extension, you can enter the extension  
number that should receive your call.  
If you press RE in the middle of a mes-  
sage and the sender is known, NVM-  
Series will erase the message when you  
exit your mailbox unless auto save is  
enabled or you save the message. (Auto  
save is always enabled in NVM-2e.)  
To have the Message 1. Press MF (63).  
Forwarded to anoth-  
er mailbox (including  
network mailboxes)  
2. Follow the voice prompts.  
You can first record a comment to  
explain why you are forwarding the  
message. If you re-forward a message  
that has been forwarded to you, NVM-  
Series erases the previous forwarder's  
comment and replaces it with yours, if  
any. If you are forwarding a network  
message, see also the second comment  
on page 31.  
29  
 
Listening to Messages  
Using the Listening Options (cont'd)  
To have the Message  
Forwarded to anoth-  
er mailbox (including  
network mailboxes),  
cont’d  
You can forward the message to a maxi-  
mum of 10 mailboxes. You can enter  
the following mailbox types: Subscriber,  
Guest, Message Center, Distribution,  
Alias Network, Remote Network. (The  
Remote Network Mailbox and the  
accompanying destination mailbox  
count as one mailbox toward the maxi-  
mum of 10.)  
You can enter mailbox numbers or  
names for all mailbox types except a  
remote destination mailbox. For that  
mailbox, you must enter the mailbox  
number. Just follow the voice prompts.  
When you enter a Distribution Mailbox  
number or name, NVM-Series sends  
the message to all the mailboxes on the  
partner Distribution List. (See the  
System Administrator for the  
Distribution Mailbox number or name.)  
30  
 
Listening to Messages  
Using the Listening Options (cont'd)  
To have the Message  
Forwarded to anoth-  
er mailbox (including  
network mailboxes),  
cont’d  
If you press MF in the middle of a mes-  
sage, NVM-Series will erase it when  
you exit your mailbox unless auto save  
is enabled or you save it.  
A message that you forward to a  
Network Mailbox can be returned to  
you. For a list of the reasons why, see  
page 41.  
If you record a comment for a network  
message and forward it to a non-net-  
work mailbox, the message is no longer  
considered a network message. What  
this means is this: If the recipient press-  
es TI during the message, NVM-Series  
will say that the message is from you,  
not from the remote sender. Also, if the  
recipient records a reply, the reply will  
be sent to you. So, to have a network  
message retain its network status, do  
not record a comment.  
To have NVM-Series notify you as soon  
as a recipient listens to the forwarded  
messages, make sure you record a com-  
ment. Then, when you are finished,  
press R for return receipt. (For  
details, see page 47.)  
To have NVM-Series copy all your mes-  
sages to another mailbox, (see page 55).  
31  
 
Listening to Messages  
Using the Listening Options (cont'd)  
To Make a Call to the  
message sender  
1. Press MC (62).  
You hear: Please Hold.  
(including message  
senders from other  
Voice Mail systems in  
the network)  
Then NVM-Series calls the extension  
that left the message. If the message is  
a network message, NVM-Series calls  
the remote Automated Attendant and  
dials the mailbox number that left the  
message. Since in most cases the mail-  
box number and extension number  
match, dialing the mailbox number will  
ring the corresponding extension unless  
special features at the far end prevent it.  
If that is the case, you will probably be  
able to leave a message.  
If NVM-Series has enhanced Make  
Call and does not know the message  
sender's extension, you can enter the  
extension number that should receive  
your call.  
If the extension does not answer or is  
busy, NVM-Series lets you record a  
reply (see page 29). Or, you can simply  
press to continue listening (if the mes-  
sage was paused) or select another lis-  
tening option.  
If your phone system has Caller ID,  
you may be able to use MC to reach an  
outside message sender.  
32  
 
Listening to Messages  
Using the Listening Options (cont’d)  
To exit the listening 1. Press #.  
mode  
You hear an options menu.  
To hear TIme, date, 1. Press TI (84).  
sender  
If you press TI in the middle of a mes-  
sage, NVM-Series plays the  
time/date/sender, then continues play-  
ing the message.  
If the mailbox is storing responses from  
an Interactive Mailbox, pressing TI also  
plays the Reference number for the  
responses (if it is enabled). (See also  
Auto Time-Stamp on page 56.)  
To SAve the message 1. Press SA (72).  
You hear: The message has been  
saved. Ready.  
Pressing SA in the middle of a mes-  
sage pauses the message (except in  
NVM-2e, which goes to the next mes-  
sage). Press to continue listening or  
select another listening option.  
To Erase the message 1. Press E (3).  
You hear: The message will be erased  
when you exit your mailbox. Ready.  
Pressing E in the middle of a message  
pauses the message (except in NVM-2e  
prior to version 1.08, which goes to the  
next message). You can press to con-  
tinue listening, or you can select another  
listening option.  
33  
 
Listening to Messages  
Using the Listening Options (cont'd)  
To Reverse the order 1. Press RL (75).  
in which you Listen  
All the comments for listening to mes-  
sages apply to listening in reverse order.  
to the messages  
See also Listening to Your Messages  
on page 27.  
To Listen (skip) to 1. Press L (5).  
the next message  
See also Listening to Your Messages on  
page 27.  
To pause while 1. Press .  
listening  
You hear: Listening has been paused. To  
continue listening, press the star key.  
To continue listening 1. Press .  
after a pause  
NVM-Series plays the message from  
where you paused it.  
To Backup a few 1. Press B (2).  
seconds and listen  
NVM-Series backs up (rewinds) the  
message, then automatically plays it. The  
backup interval is normally 5 seconds.  
To Backup to the 1. Press BB (22).  
Beginning and listen  
NVM-Series backs up (rewinds) the  
message to the beginning, then auto-  
matically plays it.  
34  
 
Listening to Messages  
Using the Listening Options (cont'd)  
To Go ahead (fast 1. Press G (4) before the message ends.  
forward) a few sec-  
onds and listen  
The go-ahead interval is normally 5  
seconds.  
To turn the Volume 1. Press VU (88) for volume up.  
Up or Down, or  
restore it to Normal  
2. Press VD (83) for volume down.  
3. Press VN (86) for normal volume.  
To select the list of 1. Press 1N (16).  
New messages  
NVM-Series will now play only your  
new messages when you press L to lis-  
ten. "New" messages include any net-  
work messages that were returned to you.  
for listening  
To select the list of 1. Press 1S (17).  
Saved messages for  
NVM-Series will now play only saved  
messages (from previous mailbox  
sessions) when you press L to listen.  
listening  
To select the list of 1. Press 1H (14).  
Held messages  
NVM-Series will now play only your  
held messages (from previous mailbox  
sessions) when you press L to listen. A  
held message is a message that has  
been partially listened to and not saved.  
for listening  
To select the list of All 1. Press 1A (12).  
messages for listening  
NVM-Series will now play through all of  
your messages when you press L to listen.  
35  
 
Listening to Messages  
Retrieving Fax Messages  
To send a FAX Message to your mailbox, callers must call you from a  
FAX telephone. NVM-Series then plays recorded instructions on how  
to send the FAX. Depending on how NVM-Series is set up, they may  
be able to record a comment just before sending the FAX.  
To see if you have a FAX message, you simply call your mailbox and  
press L to listen. If there is a FAX Message, NVM-Series plays the  
recorded comment (if there is one), then says:  
This X-page FAX Message arrived on (date/time) from (caller’s  
number, if known). The message has been saved.  
You have the following options:  
Leave it in your mailbox until you are ready to get a printout of it.  
Erase it.  
Use the MF command to forward it to another person’s mailbox.  
Get a printout of it. To do this, use the MF command to forward the  
message to a FAX Delivery Mailbox, which in turn sends the docu-  
ment to a pre-designated FAX Machine or to any FAX number you  
enter. See your System Administrator for more information.  
Use MC to make a call or RE to record a reply to the person who  
sent the FAX as long as they sent the FAX from an inside extension.  
Notes: (1) Your System Administrator can give you the FAX Delivery  
Mailbox numbers and let you know how FAX Mail is set  
up: through the Automated Attendant, through your mail-  
box, or both. If it is set up through your mailbox, your  
Mailbox Greeting will have to tell the caller how to leave a  
FAX message.  
(2) NVM-Series saves FAX Messages even if your mailbox is  
set up for auto erase.  
(3) You can receive Message Notification calls for FAX  
Messages.  
(4) Your Auto Forward partner receives a copy of the FAX  
Message.  
36  
 
Recording and Checking Messages  
Recording a Message  
NVM-Series lets you record a message for a person:  
After you call their extension through the Automated Attendant and  
can't get through.  
After you call the person's direct line while it is forwarded to their  
mailbox.  
After you call the Automated Attendant, without calling the person's  
extension (this is called "quick message").  
After you call your Subscriber Mailbox (or Guest Mailbox, if  
allowed in programming).  
After you make an Intercom call to their extension and can't get through.  
(In Portrait 308/824, this works only if the extension you dial has for-  
warded their calls to NVM-Series.)  
You can also record a message once and have NVM-Series send it to a  
list of mailboxes, called a Distribution List. You simply enter one  
mailbox number: the Distribution Mailbox number that is associated  
with the Distribution List.  
If you pause too long while recording or if you exceed the recording  
limit, NVM-Series lets you know. You hear:  
Recording has been paused due to silence. Or, You have exceed-  
ed the recording limit.  
NVM-Series then lets you know what options you have. (See also  
Using the Recording Options on page 43 and Using Auto Help on  
page 54.)  
Note: A tone (beep) sounds to indicate you can begin recording. In the  
first three methods above, you may be able to dial a code to  
reroute your call after you leave a message. A person's mailbox  
greeting will let you know what you can dial. (See also  
Recording a Mailbox Greeting on page 48 and the recording  
instructions on the pages that follow.)  
37  
 
Recording and Checking Messages  
Recording a Message (cont'd)  
To record a message 1. Press a key to begin recording, if  
after you try an  
extension through  
the Automated  
instructed to do so. Otherwise, just start  
speaking after the tone.  
2. When done, hang up or press # to return  
Attendant or you call  
a person's direct line  
to the Automated Attendant.  
To record a message 1. Access the Distribution Mailbox.  
for a Distribution  
List after calling the  
Auto Attendant  
See the System Administrator.  
2. Start recording after the tone.  
3. When done, hang up.  
NVM-Series distributes the message to  
each mailbox on the Distribution List.  
For another method, see page 40.  
To record a message If you hear their greeting or:  
after you make an  
intercom call and  
can't get through  
At the tone you can leave a message:  
1. Start speaking after the tone.  
2. When you are done, hang up.  
3. If you get no-answer, busy tone, or fast  
busy tone (signifying Do Not Disturb):  
i-Series: Press VM key or dial 8.  
DS1000/2000: Press MW.  
ONYX/DS01: Press Message key.  
If no key, dial 6. If there is no key,  
you cannot leave a message at a  
DND ext.  
Portrait 308/824: Dial 3.  
4. Leave a message after the tone.  
5. Hang up.  
38  
 
Recording and Checking Messages  
Recording a Message (cont’d)  
To record a "quick 1. Dial NVM-Series telephone number.  
message" through  
the Automated  
Attendant (i.e., with-  
out first calling some-  
one's extension)  
2. Press during company greeting.  
You may have to press 0-9 (it's pro-  
grammable).  
3. Dial the desired extension number (or  
dial the desired Alias Network Mailbox  
number).  
You hear the mailbox greeting (if it is  
recorded) or the voice prompt: At the  
tone, you can leave your message for  
(extension or name).  
4. If a voice prompt or personal greeting  
requests that you press a key, press that  
key. Otherwise, go to step 5.  
5. Wait for the tone, leave a message.  
6. Hang up or press # to return to the  
Automated Attendant.  
Note: If the person you want to leave a mes-  
sage for has a mailbox but no exten-  
sion, you can simply call the Automated  
Attendant and dial the person's mailbox  
number to leave a quick message.  
39  
 
Recording and Checking Messages  
Recording a Message (cont'd)  
To Record a 1. Call your mailbox (see page 6).  
message and Send it  
to another mailbox  
(including network  
mailboxes)  
2. Press RS (77).  
To hear the Recording Options while  
recording, press zero.  
3. Follow the voice prompts.  
You can send the message to a maxi-  
mum of 10 mailboxes. Simply follow  
the voice prompts to enter the desired  
mailbox numbers or names.  
You can enter the following mailbox  
types: Subscriber, Guest, Message  
Center, Distribution, Alias Network,  
Remote Network. (The Remote  
Network Mailbox and the accompany-  
ing destination mailbox count as one  
mailbox toward the maximum of 10.)  
You can enter mailbox numbers or  
names for all types of mailboxes except  
the destination mailbox for the Remote  
Network Mailbox. For that mailbox,  
you must enter the mailbox number.  
Just follow the voice prompts.  
When you enter a Distribution Mailbox  
number/name, NVM-Series sends the  
message to all the mailboxes on the part-  
ner Distribution List. (See the System  
Administrator for the Distribution  
Mailbox number/name. See also page 38  
for another method.)  
To have NVM-Series notify you as  
soon as a recipient listens to your mes-  
sage, press R for return receipt. For  
details, see page 47.  
40  
 
Recording and Checking Messages  
Recording a Message (cont'd)  
To Record a message Network messages can be returned to  
and Send it to  
another mailbox  
(including network  
mailboxes), cont’d  
you because:  
The message was too long for the  
remote Voice Mail system to accept.  
The destination (remote) mailbox  
could not be found.  
The destination mailbox did not  
accept the message.  
The destination mailbox was full.  
The network call could not be completed.  
Recording a Future Delivery Message  
You can record a message using a Subscriber or Guest Mailbox and have  
NVM-Series send it to other mailboxes at a future date and time. Future  
Delivery Messages make it easy to remind yourself or other people of  
appointments. For instance, suppose you just found out that you must  
attend a meeting in two weeks. You can record a reminder message today  
and have NVM-Series send it to you the day before the meeting.  
The Future Delivery Message gets stored in the Future Delivery Mailbox  
until the date and time for delivery. If necessary, you can call (log onto)  
the Future Delivery Mailbox and erase the message before NVM-Series  
sends it (see Calling a Future Delivery Mailbox on page 20).  
41  
 
Recording and Checking Messages  
Recording a Future Delivery Message (cont'd)  
To record a Future 1. Call your mailbox (see page 6).  
Delivery Message and  
send it to another  
mailbox (including  
network mailboxes)  
2. Press FD (33).  
To hear the Recording Options while  
recording, press zero.  
3. Follow the voice prompts.  
You can send the message to a maxi-  
mum of 10 mailboxes. You can enter  
the following mailbox types:  
Subscriber, Guest, Message Center,  
Distribution, Alias Network, Remote  
Network. (The Remote Network  
Mailbox and the accompanying desti-  
nation mailbox count as one mailbox  
toward the maximum of 10.)  
You can enter mailbox numbers or  
names for all types of mailboxes except  
the destination mailbox for the Remote  
Network Mailbox. For that mailbox,  
you must enter the mailbox number. Just  
follow the voice prompts.  
Network messages can be returned to  
you for several reasons (see page 41).  
And regarding Distribution Mailboxes:  
When you enter a Distribution Mailbox  
number, NVM-Series sends the mes-  
sage to all the mailboxes on the partner  
Distribution List. (See the System  
Administrator for the Distribution  
Mailbox number or name.)  
To have NVM-Series notify you as  
soon as a recipient listens to your mes-  
sage, press R for return receipt. (For  
details, see page 47.)  
42  
 
Recording and Checking Messages  
Using the Recording Options  
You can use the options below while recording. To hear these options  
while recording, just press zero. NVM-Series pauses the recording and  
lists the options. You can select an option any time during the listing.  
Note: NVM-Series does not play the recording options when you  
press zero while recording a reply to a message or while record-  
ing a message after making an intercom call. Automated  
Attendant callers may be able to can press to pause their  
recording, then press zero to hear the recording options.  
To pause recording 1. Press .  
You hear: Recording has been  
paused. To continue recording press  
the star key. You can continue record-  
ing or select another recording option.  
To continue recording 1. Press .  
after a pause  
You hear: Recording, beep.  
2. Start speaking after the beep.  
To Backup a few sec- You can do this only if you started record-  
onds and listen to the ing by pressing R or RS, or if you are  
recording recording a comment to a message you are  
going to forward.  
1. Press B (2).  
The recording plays, then pauses. You  
can press to continue recording or  
you can select another option.  
If you wish, you can edit the recording  
while its playing: Just press to pause  
the playing, then press again to re-  
record from that point on.  
The backup time is normally 5 seconds.  
43  
 
Recording and Checking Messages  
Using the Recording Options (cont'd)  
To Backup to the 1. Press BB (22) if you started recording by  
Beginning and Listen  
pressing R or RS or if you are recording  
a comment to a message you are going to  
forward. Otherwise, press 5 L.  
to the recording  
The recording plays, then pauses. You  
can press to continue recording or  
you can select another option.  
If you wish, you can edit the recording  
while its playing: Just press to pause  
the playing, then press again to re-  
record from that point on.  
To Erase the recording 1. Press E (3).  
You hear: The message (recording)  
has been erased. Then you will hear a  
menu of options or the voice prompt:  
Recording (this prompt means you can  
start recording a new message).  
To hear the TIme and You can do this only if you are recording a  
date of the recording conversation, a comment to a message you  
are about to forward, or a message using  
the RS method.  
1. Press 84 (TI).  
You hear the time and date, then:  
Ready. You must press to continue  
recording or you can select another  
recording option.  
To end recording 1. Press #  
44  
 
Recording and Checking Messages  
Recording Urgent Messages  
After you record a message, you can tag it as Urgent so that the mes-  
sage gets priority handling in the recipient’s mailbox.  
When the recipient logs on to their mailbox, NVM-Series immedi-  
ately says:  
You have an Urgent Message. You have __ (total) messages.  
Then, when the recipient presses L to listen, NVM-Series says:  
This is an Urgent Message.  
Notes: (1) You can optionally turn on Message Notification only for  
Urgent Messages (see page 52).  
(2) If the recipient does not listen to the Urgent Message within  
a preprogrammed amount of time, NVM-Series can, if  
desired, return a copy of the message to you (i.e., the sender).  
(3) Auto Attendant callers can also leave Urgent Messages for  
extension users if NVM-Series is so programmed.  
To record an Urgent 1. Record a message using RS, MF, or  
Message  
FD. Press # when done.  
2. Enter a mailbox number to receive the  
message, then press U (8).  
45  
 
Recording and Checking Messages  
Recording a Confidential Message  
After you record a message, you can tag it as “Confidential.”  
Recipients of Confidential Messages will not be able to use the MF  
command nor the Auto Forward feature to forward the message to  
another mailbox.  
Note: Auto Attendant callers can also leave Confidential Messages for  
extension users (if NVM-Series is so programmed).  
To record a 1. Record a message using RS, MF, or  
Confidential Message  
FD. Press # when done.  
2. Enter a mailbox number to receive the  
message, then press C (2).  
Checking a Message You Sent  
You can check to see if a message you sent has been listened to by the  
recipient. If the recipient has not listened to the message, NVM-Series  
lets you delete it. You can also listen to the message before you delete  
it. NVM-Series lets you check/delete any message that was recorded  
using the following methods: RS (Record and Send), MF (Message  
Forward), and FD (Future Delivery). In the case of FD, you can  
check/delete the message only after the delivery time and date.  
You can also use this feature to see if NVM-Series has sent a network  
message that you recorded. If NVM-Series says that the message has  
been listened to, this means that the network message has been sent to  
the other Voice Mail system.  
To Check a Message 1. Call your mailbox (see page 6).  
2. Press CM (26).  
3. Follow the voice prompts.  
46  
 
Recording and Checking Messages  
Requesting a Return Receipt  
After you record a message, you can request that NVM-Series auto-  
matically place a Return Receipt in your mailbox as soon as the recipi-  
ent listens to your message. The return receipt lets you know the exact  
date and time that your message was listened to. If you do not get a  
return receipt, you know for sure that the recipient has not listened to  
your message and there is no need to use the Checking/Deleting a  
Message You Sent feature.  
A return receipt consists of two things: the voice prompt:  
The following return receipt arrived on (date/time) from (name  
or number)  
followed by the message that was listened to. You can request a return  
receipt after you record a message using the following methods: RS  
(Record and Send), MF (Message Forward While Listening), or FD  
(Future Delivery).  
Notes: (1) Auto Forward partners do not get a copy of the return receipt.  
(2) To get a return receipt using MF, you must record a comment.  
(3) NVM-Series provides a return receipt for each recipient on  
a Distribution List.  
To request a Return 1. Record a message using RS, MF, or FD.  
Receipt  
Press # when done.  
2. Enter the mailbox number to receive the  
message, then press R (7).  
47  
 
Recording a Mailbox Greeting/Name  
Recording a Mailbox Greeting and Auto Attendant Do  
Not Disturb  
You can record up to three different personal greetings for your mail-  
box to let callers know your whereabouts before they leave you a mes-  
sage. NVM-Series plays the greeting that you select as "active."  
A typical greeting is:  
Hello. I'm away from my desk right now. Please leave a mes-  
sage at the tone, and I will get back to you as soon as I can.  
You may also want to record a greeting for vacation days, and one for  
evenings. It's up to you. If you do not record a greeting, NVM-Series  
lets the caller know how to leave a message.  
Once a greeting is recorded, you can turn Auto Attendant Do Not  
Disturb on or off.  
If you turn Auto Attendant Do Not Disturb on, Automated Attendant  
calls will not ring your phone. This is great if you've got a lot of  
paperwork to do and no time to spend on the phone. NVM-Series  
immediately sends the caller to your mailbox and plays your greeting.  
If you turn Auto Attendant Do Not Disturb off, Automated Attendant  
calls will try your phone. If you do not answer or are busy on a call,  
NVM-Series plays your greeting. If you have forwarded calls to  
your mailbox, you should turn off Auto Attendant Do Not Disturb.  
Notes: (1) A Mailbox Greeting can be recorded for Subscriber, Guest,  
and Alias Network Mailboxes.  
(2) If your Subscriber Mailbox is programmed with a Next Call  
Routing Mailbox, a caller can press one or more codes during  
or after your greeting to re-route their call. For example, after a  
caller leaves you a message, they can dial someone else's  
extension. (See the System Administrator for the type of  
options programmed for your Next Call Routing Mailbox. It is  
important that you include these dialing options in your mail-  
box greeting. Otherwise, callers will not know about them.)  
48  
 
Recording a Mailbox Greeting/Name  
Recording a Mailbox Greeting (cont'd)  
(3) If Auto Attendant Do Not Disturb is on, NVM-Series will  
not activate the following features: Call Parking/Paging, Call  
Queuing, Call Waiting, or Call Announcing.  
(4) If Auto Attendant Do Not Disturb is off, NVM-Series will  
play your greeting to callers who decide to leave you a mes-  
sage while using the Call Parking/Paging, Call Queuing,  
Call Waiting, or Call Announcing feature.  
(5) See also Caller ID in this guide (page 20).  
To record a mailbox 1. Call your mailbox (see page 6).  
Greeting and turn  
Auto Attendant Do  
Not Disturb  
2. Press G (4).  
3. Follow the voice prompts.  
To hear Recording Options while  
recording, press zero.  
on or off  
Recording a Mailbox Name  
You can record a name for a mailbox (Subscriber, Guest, Message  
Center, Alias/Remote Network). The mailbox name plays in the voice  
prompts that would otherwise play the mailbox number or its corre-  
sponding extension number. For example, if mailbox 303 has the  
name "Joe Smith," NVM-Series plays,  
Joe Smith does not answer  
instead of,  
Extension 303 does not answer. You can record a name that is up  
to 10 seconds long.  
If the System Administrator records a mailbox name using the System  
Administrator Menu, that name overrides the name you record, and  
vice versa.  
To Record a Name for 1. Call your mailbox (see page 6).  
a mailbox 2. Press RN (76).  
3. Follow the voice prompts.  
To hear the Recording Options while  
recording, press zero.  
49  
 
Using Mailbox Options  
Changing Your Security Code  
If you assign a security code to your mailbox, you will have to enter  
the code every time you call your mailbox to listen to your messages  
or use other NVM-Series features. A security code can be up to 6 dig-  
its long. And you can change the security code at any time. If you for-  
get the security code, the System Administrator can erase your current  
one so you can enter a new one.  
The following types of mailboxes can have a security code:  
Subscriber, Message Center, Guest, and Network.  
To change the mail- 1. Call your mailbox (see page 6).  
box OPtion called,  
2. Press OP (67).  
3. Press S (7).  
Security code  
4. Follow the voice prompts.  
About Message Notification  
With Message Notification, you can have NVM-Series call you when  
you receive messages. You start by customizing the Message  
Notification options to meet your needs. You can specify:  
The notification numbers and schedule.  
NVM-Series can call up to 3 different notifications in a single day.  
You must specify the time of day that NVM-Series should start and  
stop calling each number. For example, you may want NVM-Series  
to call your home number only from 6 PM to 8 AM. To have  
Message Notification call the same number around the clock, enter  
the same time for the start and stop time. Once you set up the sched-  
ules, you must select which notification numbers should be active.  
NVM-Series only calls notification numbers that are active. (Please  
note: In the voice prompts for Message Notification, NVM-Series  
refers to the notification numbers as notification groups.)  
Whether you want to be notified of all messages or only messages  
from a specific person's mailbox (including network mailboxes).  
50  
 
Using Mailbox Options  
About Message Notification (cont’d)  
The type of number you wish NVM-Series to call: outside, exten-  
sion, a radio page (with or without an announcer), or a digital pager  
Whether you must enter your mailbox security code after you  
accept a notification call at a telephone  
Once you enable Message Notification, NVM-Series will call you as  
soon as you receive your first message. If you accept the call at a tele-  
phone or if the paging service gets through to you, NVM-Series waits a  
preset time before notifying you of the next messages you receive. Ask  
your System Administrator or see the System Guide for the specifics.  
If NVM-Series calls a non-pager number and gets a busy tone or a  
“no-answer,” NVM-Series tries again for a preset number of times,  
then stops. If your notification number is a pager, you can have NVM-  
Series beep you until you call into your mailbox. Again, ask your  
System Administrator or see the System Guide for the specifics.  
When you answer a notification call at a telephone and say “Hello,”  
NVM-Series says either one of the following things, depending on  
the system:  
For outside or inside notification calls, you hear: Hello. I have a  
message for (extension or name). To accept this call, press 1.  
Otherwise, hang up, and I will call again later. If you dial 1, you  
automatically enter your mailbox (unless you specified that you  
must enter your security code first). If you hang up, NVM-Series  
treats the call as if it were a “no-answer” and tries you again.  
When you receive a notification call at a pager, the paging service  
beeps you and you must call your mailbox to get your messages, At an  
announcement radio pager, you hear an announcement as well as a  
beep. You hear: There is a message for (extension or name). You  
have x messages. At a digital pager you see the number to call as well  
as hear the beep.  
51  
 
Using Mailbox Options  
About Message Notification and Urgent Messages  
NVM-Series lets you turn on Message Notification for only Urgent  
Messages, if desired. If you turn it on, NVM-Series will ask you to  
assign a calling priority to the numbers. That is, you can program the  
order in which NVM-Series will call the 3 notification numbers. If  
you do not assign a priority to a number, NVM-Series will not call  
that number for Urgent Messages. NVM-Series will, however, call  
that number for non-Urgent Messages.  
Using Message Notification  
To use the mailbox 1. Call your mailbox (see page 6).  
OPtion called,  
Message Notification  
2. Press OP (67).  
3. Press N (6).  
4. Follow the voice prompts.  
If necessary, you can enter special  
codes in the notification number (see  
page 53).  
You will be able to enter a local or long  
distance notification number only if  
these types of notification numbers  
have been allowed in system program-  
ming. (See your System Administrator.)  
52  
 
Using Mailbox Options  
Using Message Notification (cont'd)  
Note: You can make the following special entries in the notification number.  
Enter these codes:  
For this special entry:  
F  
Flash  
H  
W  
P  
M  
Wait 2 seconds to hear any type of sound (if  
none, NVM-Series terminates the call).  
Wait 2 seconds for dial tone (if none,  
NVM-Series terminates the call).  
Non-monitored pause (NVM-Series pauses 2  
seconds, then dials next digit.)  
Monitored pause (NVM-Series pauses 2  
sec, then dials the next digit if there is no  
busy/reorder tone. Otherwise,  
NVM-Series hangs up.) This option is not  
available in NVM-2e.  
A  
Analyzed pause (NVM-Series pauses 4 sec,  
then dials the next digit if no busy/reorder  
tone. Otherwise NVM-Series hangs up.)  
● ●  
#  
0  
●  
#  
Clear number  
53  
 
Using Mailbox Options  
Using Auto Help  
Auto Help is the automatic "mini" menu of options that plays right  
after you call your mailbox, after you listen to a message, or when you  
pause recording or exceed the recording limit. You can turn Auto Help  
on or off depending on your preference. (You can’t turn Auto Help on  
and off in NVM-2e.)  
For example:  
If Auto Help is on and you call your mailbox when you have mes-  
sages, you hear:  
You have x messages. To listen to your messages, press L. To  
record and send a message, press RS. For a complete Main  
Menu of features, press zero. Ready.  
If you do not press anything, NVM-Series repeats your choices.  
If Auto Help is off and you call your mailbox when you have mes-  
sages, you hear:  
You have x messages. Ready.  
If you do not press anything, NVM-Series says:  
For a help message, press zero.  
(See also Getting Recorded Help on page 24.)  
Note: Turning Auto Help off or on does not affect the mini menu of  
options that plays to a caller who records a message through the  
Automated Attendant or to a caller who records a message after  
making an Intercom call.  
To turn on/off the 1. Call your mailbox (see page 6).  
mailbox OPtion  
called, Auto Help  
2. Press OP (67).  
3. Press AH (24).  
4. Follow the voice prompts.  
54  
 
Using Mailbox Options  
Using Auto Forward  
With Auto Forward, NVM-Series can automatically copy each of your  
messages to another person's mailbox – your "partner mailbox." This  
way, if you are on vacation, your partner can immediately respond to  
any messages you receive. You will not have to ask someone to check  
your mailbox.  
By default, NVM-Series will save each message in your mailbox after  
copying it to your partner mailbox. NVM-Series can, however, be pro-  
grammed to erase your messages after copying them. (See your  
System Administrator.)  
NVM-Series will Auto Forward a message only once unless your part-  
ner mailbox is a Distribution Mailbox, which represents a list of mail-  
boxes. In this case, NVM-Series copies the message to each mailbox  
on the list, and then to their Auto Forward partners, if any.  
If your mailbox is full when a message comes in, NVM-Series will  
not be able to put the message in your mailbox but will be able to  
copy the message to your partner mailbox.  
If your mailbox and your partner mailbox are full when a message  
comes in, NVM-Series will not be able to accept the message at all.  
Notes: (1) You can activate Auto Forward to an Alias Network Mailbox.  
(2) NVM-Series also lets you manually forward a particular  
message to another mailbox. (For details, see page 29.)  
To change the 1. Call your mailbox.  
mailbox OPtion  
called, Auto Forward  
2. Press OP (67).  
3. Press AF (23).  
4. Follow the voice prompts.  
55  
 
Using Mailbox Options  
Using Auto Time-Stamp  
After playing a message, NVM-Series can automatically play the following:  
Time and date that the message was left.  
Name or number of the message sender.  
If Auto Time-Stamp is off, you must press TI during or after a mes-  
sage to get this information.  
To change the mail- 1. Call your mailbox.  
box OPtion called,  
Auto Time-Stamp  
2. Press OP (67).  
3. Press AT (28).  
4. Follow the voice prompts.  
56  
 
Using Mailbox Options  
Using the Call Waiting Option  
Call Waiting lets the NVM-Series Automated Attendant callers send a  
signal (beeps) to your extension while you are busy on a call. This  
way, you know when another call is waiting for you.  
It works like this:  
When you are busy on a call, the Automated Attendant says this to a  
caller:  
Extension XXX (or your name) is busy. To leave a message,  
press 1. To wait for the extension to become available, press 2.  
For other options, press 3.  
If a caller presses 2, you hear beeps at your extension.  
To answer the Call Waiting beeps, see the User's Guide for your  
phone. If you do not answer the Call Waiting beeps within a pre-  
programmed amount of time, NVM-Series lets the caller leave you  
a message.  
To let callers page you when you are busy instead of sending you Call  
Waiting beeps, see your System Administrator. You still have to turn  
on Call Waiting using steps 1-4. In addition, you have to record a  
Paging Message (see About the Paging Message on page 18).  
Notes: (1) If you turn on Auto Attendant Do Not Disturb (see also  
Recording a Mailbox Greeting) or Paging Message, Call  
Waiting will not be available to callers.  
(2) Call Queuing overrides Call Waiting, but only if the pre-pro-  
grammed number of idle Voice Mail ports is available. For  
more information, (see About Call Queuing on page 17).  
(3) Call Waiting does not apply to callers who dial your direct  
line while it is forwarded to your mailbox.  
To turn on/off the 1. Call your mailbox (see page 6).  
mailbox OPtion  
called, Call Waiting  
2. Press OP (67).  
3. Press CW (29).  
4. Follow the voice prompts.  
57  
 
Using Mailbox Options  
Using the Call Announcing Option  
With Call Announcing, the NVM-Series Automated Attendant can let  
you know who is calling before putting the person through to your  
Subscriber extension. You can accept the call or send it back to the  
Automated Attendant if you are too busy to take the call.  
It works like this:  
The Automated Attendant asks the caller to record their name, then  
the Automated Attendant calls you.  
When you answer and say "Hello," you will hear this:  
Hello. I have a call for (extension XXX or your name) from (the  
caller's recorded name). To accept this call, press 1. Otherwise,  
hang up.  
If you press 1, the Automated Attendant says, Connecting, then  
connects you to the caller. If you hang up, the Automated Attendant  
says this to the caller:  
Extension XXX is unavailable. To leave a message, press 1. For  
other options, press 2.  
The caller can press 1 to leave you message or press 2 to return to  
the Automated Attendant.  
In the ONYX/DS01 phone systems, the Auto Attendant can announce  
a call while you are already on a call. NVM-Series breaks into your  
call and says:  
Hello, I have a call for (extension XXX or your name) from (the  
caller’s recorded name).  
To pick up the waiting call, you put your current call on Hold and  
answer the flashing line. One thing to note: You will not hear the  
announcement if your extension is Handsfree of if you are in the  
process of dialing a call. NVM-Series can, however, be programmed  
to send Call Waiting beeps to your extension in these cases.  
58  
 
Using Mailbox Options  
Using the Call Announcing Option (cont’d)  
Notes: (1) To have Call Announcing, the System Administrator must  
allow it for your Subscriber Mailbox in system programming.  
(2) If you turn on Auto Attendant Do Not Disturb (see also  
Recording a Mailbox Greeting) or Paging Message, Call  
Announcing will not be available to callers.  
To turn on/off the 1. Call your mailbox (see page 6).  
mailbox OPtion  
called, Call  
2. Press OP (67).  
3. Press CA (22).  
4. Follow the voice prompts.  
Announcing  
59  
 
Sending Calls to a Mailbox  
Forwarding Your Calls To Your Mailbox  
To have NVM-Series answer your incoming line, you simply forward  
calls to your mailbox (this applies to Subscriber and Guest  
Mailboxes). When you forward the calls, NVM-Series:  
Answers the line. NVM-Series will also answer Automated Attendant  
transfers, if they ring your phone, and ringing Intercom calls.  
Plays your mailbox greeting, if it is recorded. If not, NVM-Series  
lets the caller know the status of your extension (for example,  
busy), then says:  
At the tone, you can leave a message.  
In either case, the caller can leave a message after the tone. You  
should always have a greeting recorded if you forward calls to your  
mailbox (see Recording a Mailbox Greeting).  
And there is one other forwarding option: You can forward only  
Automated Attendant transfers to your mailbox. To do this, turn on  
Auto Attendant Do Not Disturb (see Recording a Mailbox Greeting &  
Auto Attendant Do Not Disturb).  
Notes: (1) The incoming line is usually referred to as a direct  
(inward) line.  
(2) If Automated Attendant transfers ring your phone and you  
do not have a direct line, we recommend you do not forward  
your calls to your mailbox. There really is no need. The  
Automated Attendant will handle them for you.  
(3) Your telephone system may remind you that your calls are  
forwarded. You may hear:  
"Your calls have been forwarded" over your phone's  
speaker.  
60  
 
Sending Calls to a Mailbox  
Forwarding Your Calls To Your Mailbox (cont'd)  
To forward calls to From your i-Series phone:  
your mailbox  
1. Press idle CALL key (or lift the handset  
at SLT).  
2. Press Call Forwarding key (or dial 2).  
3. Dial Call Forwarding type:  
2 forwards on busy.  
6 forwards on no-answer (after "X" rings).  
(See also About the Paging Message on  
page 18.)  
4 forwards all calls immediately.  
4. Press Voice Mail key.  
OR,  
Dial NVM-Series master extension.  
5. Select the type of calls to be forwarded:  
2 forwards all calls.  
3 forwards outside calls.  
4 forwards intercom calls.  
6. Hang up.  
From your DS1000/2000 phone:  
1. Keyset: Press ICM  
SLT: Lift handset  
2. Dial 3.  
3. Select Call Forwarding type:  
2 = Busy/No Answer.  
4 = Immediate.  
6 = No answer.  
4. Keyset: Press MW, SPK to hang up.  
SLT: Dial voice mail master number,  
hang up.  
61  
 
Sending Calls to a Mailbox  
Forwarding Your Calls To Your Mailbox (cont'd)  
To forward calls to From your ONYX/DS01 phone:  
your mailbox, cont’d  
1. Get Intercom dial tone, press #.  
2. Dial NVM-Series master extension.  
3. Dial 1, 2, or 3, then hang up.  
1 forwards unanswered calls (after  
"X" rings). If your Paging Message is  
recorded, NVM-Series gives the caller  
the paging option. (See About the  
Paging Message on page 18.)  
2 Forwards busy and unanswered calls.  
3 Forwards all calls immediately.  
From your Portrait 308/824 keyset:  
1. Press SPK, then TRFR.  
2. Dial Voice Mail extension.  
3. Dial Call Forwarding code:  
0 forwards all calls immediately.  
1 forwards on busy.  
2 forwards on no-answer.  
3 forwards on busy or no answer.  
4. Press SPK.  
From your Portrait 308/824 SLT:  
1. Lift handset.  
2. Dial 63 for Dial Plan 1.  
OR  
Dial 053 or 953 for Dial Plan 2 (depend-  
ing on line access code).  
3. Dial Voice Mail extension.  
4. Dial Call Forwarding code, then hang up.  
0 forwards all calls immediately.  
1 forwards on busy.  
2 forwards on no-answer.  
3 forwards on busy or no answer.  
62  
 
Sending Calls to a Mailbox  
Forwarding Your Calls To Your Mailbox (cont'd)  
To cancel forwarding From your i-Series phone:  
1. Press idle CALL key (or lift the handset  
at SLT).  
2. Press Call Forwarding key (or dial 2).  
3. Dial 0.  
From your DS1000/2000 phone:  
1. Keyset: Press ICM  
SLT: Lift handset  
2. Dial 3 0.  
3. Keyset: SPK to hang up.  
SLT: Hang up.  
From your ONYX/DS01 phone:  
1. Get Intercom dial tone.  
2. Press #, hang up.  
From your Portrait 308/824 keyset:  
1. Press SPK.  
2. Press TRFR twice.  
3. Press SPK.  
From your Portrait 308/824 SLT:  
1. Lift handset.  
2. Dial 69 to cancel 63.  
OR  
Dial 59 to cancel 053.  
OR  
Dial 959 to cancel 953.  
3. Hang up.  
63  
 
Sending Calls to a Mailbox  
Transferring a Call to a Mailbox  
You can transfer an outside caller to a co-worker's mailbox  
(Subscriber, Guest, or Alias Network) so the caller can leave a mes-  
sage. This is handy when the caller needs to speak with a co-worker  
who is out of the office.  
You can also transfer a caller to other types of mailboxes. More  
specifically, you can transfer a call to an Announcement, Interactive,  
Message Center, Directory Dialing, or Call Routing Mailbox. Your  
System Administrator can tell you about Interactive, Directory Dialing  
and Call Routing Mailboxes. The others are described in this guide.  
To transfer an out- From your i-Series keyset:  
side call to a mailbox  
Method 1  
1. Press HOLD.  
2. Press Voice Mail key.  
3. Call extension (by dialing, One-Touch  
key or DSS Console key).  
4. Hang up.  
Method 2  
1. Press DSS Console key for extension.  
2. Press Voice Mail key.  
3. Dial mailbox number.  
4. Hang up.  
From your i-Series SLT:  
1. Hookflash.  
2. Dial Voice Mail master extension.  
3. Dial mailbox number.  
4. Hang up.  
64  
 
Sending Calls to a Mailbox  
Transferring a Call to a Mailbox (cont’d)  
To transfer an From your DS1000/2000 keyset:  
outside call to a  
mailbox, cont’d  
DS1000/2000 SLTs cannot Transfer calls  
to a co-workers mailbox.  
1. Press ICM.  
2. Dial desired mailbox number or press  
DSS key.  
3. Press MW, SPK to hang up.  
From your ONYX/DS01 keyset:  
1. Press Transfer or Intercom key.  
2. Press Message key.  
3. Dial desired mailbox number.  
4. Hang up.  
From your Portrait 308/824 keyset:  
Method 1  
1. Press ICM.  
2. Dial extension.  
3. Dial 3.  
4. Press TRFR.  
5. Press SPK.  
Method 2  
1. Press ICM.  
2. Dial 97.  
OR  
Press DSS key for 97.  
3. Dial extension.  
4. Press TRFR.  
5. Press SPK.  
65  
 
Sending Calls to a Mailbox  
Recording a Conversation  
If you have a keyset with a RECORD key, you can record your tele-  
phone conversations for up to one hour. NVM-Series stores the con-  
versation in your mailbox as if it were a recorded message.  
Note: In some phone systems, a lit RECORD key means NVM-Series  
is busy and you won’t be able to record a conversation.  
To record a From your i-Series, DS1000/2000,  
telephone Portrait 308/824 or ONYX/DS01 keyset:  
conversation  
1. Establish the call.  
2. Press RECORD key.  
The key lights. Both you and the other  
person hear: Recording, then a beep (if  
enabled in programming). To stop  
recording, press the RECORD key.  
From your i-Series SLT:  
1. Establish the call.  
2. Dial 154.  
Both you and the other person hear:  
Recording, then a beep (if enabled in  
programming). To stop recording,  
hang up.  
From your Portrait 308/824 SLT:  
1. Hookflash.  
2. Dial 95.  
Both you and the other person hear:  
Recording, then a beep (if enabled in  
programming). To stop recording,  
hang up.  
66  
 
Sending Calls to a Mailbox  
Personal Answering Machine  
The Personal Answering Machine feature answers your incoming calls  
and screens them, much like a home answering machine. The caller's  
message is broadcast over your speaker and recorded into your NVM-  
Series mailbox. You have several options while the Personal Answering  
Machine feature is activated. (See the procedures below.)  
Check with your System Administrator to be sure your telephone sys-  
tem is set up for Personal Answering Machine Emulation.  
To enable Personal From your i-Series keyset:  
Answering Machine  
1. Press idle CALL key.  
2. Press Call Forwarding key (or dial 2).  
3. Dial 1.  
4. Select the type of calls to be forwarded:  
2 forwards all calls.  
3 forwards outside calls.  
4 forwards intercom calls.  
5. You can do one of the following:  
Simply listen to the broadcast over the  
speaker.  
To listen to the message in privacy,  
lift the handset. The call still gets  
recorded.  
To talk to the caller, press the flashing  
CALL key. Recording stops.  
To make a call during the broadcast,  
make it like you normally would. The  
call still gets recorded.  
67  
 
Sending Calls to a Mailbox  
Personal Answering Machine (cont’d)  
To enable Personal From your DS1000/2000 keyset:  
Answering Machine,  
cont’d  
1. Press ICM.  
2. Dial 3 8.  
3. Dial Answering Machine Emulation  
option:  
2 = Forward all calls.  
7 = Forward just outside calls.  
4. Press SPK to hang up.  
From your ONYX/DS01 keyset:  
1. Get intercom dial tone.  
2. Dial #.  
3. Press Message key.  
4. Dial 4.  
5. Hang up.  
6. You can do the following:  
Simply listen to the broadcast over the  
speaker.  
Lift the handset to talk to the caller.  
To disable Personal From your i-Series keyset:  
Answering Machine  
1. Press idle CALL key.  
2. Press Call Forwarding key (or dial 2).  
3. Dial 0.  
From your DS1000/2000 keyset:  
1. Press ICM.  
2. Dial 3 0.  
3. Press SPK to hang up.  
From your ONYX/DS01 keyset:  
1. Get intercom dial tone.  
2. Dial #.  
3. Hang up.  
68  
 
Notes on Other Integrations  
About NVM-2004  
Use NVM-Series model NVM-2004 if you have a telephone system  
other than i-Series, DS1000/2000, ONYX/DS01 or Portrait 308/824.  
This section describes the differences between the NVM-2004 features  
and the feature descriptions in this guide. All other features apply as  
written.  
Calling a Mailbox (From an Extension)  
Your phone system may or may not allow you to press a Message key  
to call (log onto) your mailbox. The method that always works follows.  
To call your mailbox 1. Get intercom dial tone and dial the  
(from an extension)  
NVM-Series master extension.  
If you hear the company greeting, dial  
# (or other logon code).  
2. Dial your mailbox number, if requested.  
3. Dial your security code, if one has been  
programmed.  
Leaving a Message by Pressing a Key After an  
Intercom Call  
Not available.  
Caller ID  
Not available.  
Record a Conversation  
Not available.  
69  
 
Notes on Other Integrations  
Call Forwarding to a Mailbox  
You must use the Call Forwarding procedure for your phone system.  
Enter the NVM-Series extension number for the forwarding destina-  
tion. Please note that Call Forwarding to a Mailbox may not be avail-  
able in your phone system.  
Transfer to a Mailbox  
To transfer a call to a 1. Hold call or press Transfer key.  
mailbox  
2. Dial NVM-Series extension.  
3. If you hear the company greeting, dial #,  
, extension and release call.  
OR  
If you hear: Please enter your security  
code, dial , , extension and release call.  
In NVM-2004 Release 5.0 and earlier,  
dial 9 before , .  
OR  
If you hear: Please enter your mailbox  
number, dial , then extension and  
release call.  
70  
 
Using Alliance  
About Alliance  
This section provides supplemental information on using NVM-Series with  
Alliance telephone systems. All other features in this guide apply as written.  
Calling a Subscriber, Guest or Message Center Mailbox  
To call the mailbox 1. Lift handset.  
(from your extension)  
2. Dial #.  
If your mailbox has a security code, you  
hear: Please enter your security code.  
3. Dial your security code.  
How You Know You Have Messages  
To display how many 1. Simply look at the display.  
messages you have  
Forwarding Your Calls To Your Mailbox  
To forward calls to 1. Press FTR key.  
your mailbox  
2. Dial 61 to forward all calls.  
OR  
Dial 62 to forward busy/no-answer.  
3. Dial Voice Mail master extension.  
4. Press FTR key.  
To cancel forwarding 1. Press FTR key.  
2. Dial 61 or 62 (whichever you used).  
3. Press FTR key.  
Transferring a Call to a Mailbox  
To transfer an out- 1. Press HOLD key.  
side call to a mailbox  
2. Dial Voice Mail access code.  
3. Dial extension or press its DSS key.  
4. Press TRF and hang up.  
71  
 
Cross Reference Chart  
NVM-Series Feature Cross Reference (Sheet 1 of 3)  
Feature  
NVM-2e  
VANGARD  
NVM-2002  
NVM-NT  
Applicable Phone Systems  
28i/124i  
Y
N
Y
N
Y
Y
Y
N
Y
Y
Y
Y
6.01  
4.00.01  
Y
Y
Y
Y
Y
Y
Y
704i  
ONYX VS/DS01  
ONYX II/III/IV  
DS1000/2000  
Portrait 308/824  
Y
Y
7.0  
1 in the following chart means the feature is not available with Portrait 308/824.  
Y
N
Y
Y
Y
Y
Y
Y
Automated Attendant  
Call Announcing1  
Call Blocking  
Call Queuing  
Y
N
N
Y
N
Y
Y
Y
Y
Y
Y
Y
Call Waiting1  
External Extension (ONYX/DS01)  
Interactive Messaging (Scripted Prompting)  
Speech Recognition  
N
N
N
Y
N
N
6.01  
Y
Y
Y
Y
N
Voice Mail  
Auto Save/Auto Erase  
Y
Y
Y
Y
(Auto Save always enabled in NVM-2e)  
Caller ID1  
N
N
Y
Y
4.00.01  
6.01  
Y
Y
Caller ID Automatic Transfer1  
Calling Your Subscriber Mailbox  
Y
Y
Y
Y
Y
Y
Y
Enhanced Log In from Co-workers Exten-  
6.01  
sion (Dial * to hear previous menu)  
Check or Delete Message  
Delete if Not Listened To Option  
Exit a Mailbox  
N
N
Y
N
Y
Y
Y
Y
Y
6.01  
Y
Y
Y
Y
Y
Return to Automated Attendant1  
Fax Mail/Fax-On-Demand  
Fax Server  
Y
N
N
Y
N
Y
N
N
Y
Y
Y
6.01  
10.0  
Y
Y
Y
Y
Y
Y
Future Delivery Message  
Request Return Receipt  
Help  
6.01  
Y
Integration Options  
Forwarding to your Mailbox  
Y
Y
Y
Y
Y
Y
Y
Y
1
Leaving a Message at Busy/DND Extension  
Message Check (Display)1  
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Personal Answering Machine1  
Recording a Conversation  
72  
 
Cross Reference Chart  
NVM-Series Feature Cross Reference (Sheet 2 of 3)  
Feature  
NVM-2e  
VANGARD  
NVM-2002  
NVM-NT  
Transferring a Call to a Mailbox  
Transferring a Call to the Auto Attendant  
Listen to Messages  
Y
Y
Y
Y
N
Y
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Backup to Beginning  
Y
Programmable Backup Interval  
Backup a Few Seconds  
4.00  
Y
Erase Message  
Y
Exit Listen Mode  
Y
First Time Logon Tutorial  
7.0  
Y
Get Time, Date, Sender  
(NVM-2e doesnt provide Sender)  
Go Ahead a Few Seconds  
Programmable Go Ahead Interval  
Have Message Forwarded  
Request Return Receipt  
Y
N
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
4.0  
Y
Y
Y
Y
Y
Y
Y
6.01  
Y
Listen to Next Message  
Press SA or E while listening to pause  
message  
Y
Make Call to Sender  
N
N
Y
Y
Y
Y
Y
Enhanced Make Call (when recipient  
not known)  
6.01  
Pause/Resume Listening  
Record a Reply  
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Enhanced Reply (when recipient not  
known)  
6.01  
Restore Volume to Normal  
Reverse Listening Order  
Save Message  
Y
Y
Y
Y
Y
Y
Y
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
Turn Volume Down  
Turn Volume Up  
Mailbox, Announcement  
Mailbox, Future Delivery  
Mailbox, Guest  
Mailbox, Message Center  
1
Mailbox, Modem  
Mailbox, Network  
Mailbox, Subscriber  
Mailbox Greeting  
N
Y
Y
Y
N
1
Y
Y
Y
Y
Y
3
4.00  
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Auto Attendant DND  
Multiple Mailbox Greetings  
Number of Greetings  
Mailbox Name  
6.01  
4.0  
3
Y
Y
Y
Y
Y
Mailbox Options  
Y
73  
 
Cross Reference Chart  
NVM-Series Feature Cross Reference (Sheet 3 of 3)  
Feature  
NVM-2e  
VANGARD  
NVM-2002  
NVM-NT  
Auto Forward  
Auto Help  
New dialing code (AH)  
N
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
4.0  
Y
Y
Y
Y
Y
Y
Y
Y
Y
4.0  
4.0  
Y
Auto Time Stamp  
Call Announcing  
Call Waiting  
Y
Message Notication, External  
Y
1
Y
Message Notication, Internal  
Message Notication for Urgent Messages  
Security Code  
N
Y
N
N
Y
Y
Y
Y
7.0  
Y
Y
Y
Y
Y
Networking  
4.0  
Y
1
Paging Message (Park and Page)  
Record and Send a Message  
(From Automated Attendant)  
Y
Y
Y
Y
Dial * to pause (stop in NVM-2e) and 0  
for options  
Y
Y
4.0  
Y
If extension doesnt answer  
Quick Message  
Y
Y
Y
Y
Y
Y
N
Y
Y
N
N
N
Y
Y
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Recording for Distribution List  
Backup a Few Seconds  
Backup to the Beginning  
Cancel Previous Mailbox  
Condential Message  
End Recording  
4.0  
Y
Y
Y
7.0  
Y
Erase Recording/Message  
Hear Time and Date  
Pause/Resume Recording  
Request Return Receipt  
Select Recipient by Mailbox  
Select Recipient by Name  
Selection Method Switch  
Send Message  
Y
Y
4.00  
6.01  
Y
Y
Y
Y
Urgent Message  
7.0  
Select Listen Mode  
All Messages  
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Held Messages  
New Messages  
Saved Messages  
System Administrator Options  
Time and Date  
Refer to the System Administrators Quick Reference for your system.  
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Voice Prompts  
Multilingual Voice Prompts  
3.01  
74  
 
 
Fold this panel out for a  
handy NVM-Series Quick  
Reference Chart.  
 
Main Menu  
Features  
Pg  
Feature  
Pg  
Feature  
Pg  
Feature  
Pg  
Listen to Messages  
25  
While listening you can:  
(5)  
Reverse Listening  
Turn Volume  
Record REply (73) 29  
34  
35  
35  
35  
33  
Order (75)  
Up (88)  
Have Msg  
29  
Listen to Next  
Msg (5)  
Turn Volume  
Down (83)  
34  
34  
34  
35  
34  
Forwarded (63)  
Make Call to Sender  
Backup a Few  
Secs (2)  
Restore Volume  
to Normal (86)  
32  
(62)  
Get TIme, Date,  
33  
Backup to  
Beginning (22)  
Exit Listen  
Mode (#)  
(Sender) (84)  
Go Ahead a Few  
Seconds (4)  
SAve Message (72) 33  
Pause/Resume  
Listening (*)  
Erase Msg (3)  
33  
After entering a  
mailbox number or  
name you can:  
Record &Send aMessage  
When done recording  
you can:  
37  
While recording you can:  
(77)  
Backup a Few Secs  
Specify recipients  
by Name. (*6)  
Request a return  
47  
43  
-
(2)  
receipt. (*7)  
Backup to  
44  
Erasemsgandreturn  
to Main Menu. (**)  
Tag a message as  
45  
-
Beginning (22)  
Urgent.” (*8)  
Tag a message as  
Confidential.” 46  
(*2)  
Check or Delete Message  
46  
48  
Pause/Resume (*)  
43  
(26)  
Send msg and  
Mailbox Greetings  
Erase Recording (3) 44  
return to Main  
Menu. (#)  
-
(4)  
Specify Next  
recipient by the  
opposite method.  
(*6)  
Record Mailbox Name  
49  
Hear TIme/Date (84) 44  
-
(76)  
Future Delivery Message  
Cancel previous  
mailbox. (*)  
42  
18  
End Recording (#) 44  
-
-
(33)  
Erase msg and  
go to Main  
Menu. (**)  
PaGing Message (74)  
Mailbox OPtions (67)  
50  
24  
The mailbox options are as follows:  
Auto Forward  
Call Announcing  
TIme and Date (84)  
Security Code (7)  
50  
50  
55  
56  
58  
-
(23)  
(22)  
Message Notification  
Auto Time-Stamp  
Exit Menu (#)  
Sys Admin Options (72)  
-
(6)  
(28)  
Select Listen Mode  
27  
Auto Help (24)  
54 Call Waiting (29) 57  
New Messages (16)  
Saved Messages (17)  
Held Messages (14)  
All Messages (12)  
EXit Mailbox (9)  
35  
35  
35  
35  
22  
 
NEC America Inc., Corporate Networks Group  
4 Forest Parkway, Shelton, CT 06484  
TEL: 203-926-5400 FAX: 203-929-0535  
cng.nec.com  
 

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